You are more than welcome to refund or exchange on change of mind purchases as long as they meet the following conditions:
- The return is made within 30 days of purchase.
- Items are in new and original condition as purchased, with all labels/tags attached.
- The original sale receipt is presented as proof of purchase.
- The item was not permanently reduced at the time of purchase.
Without a receipt, an exchange or credit note may be offered for the current selling price of the goods.
City Chic Collective will refund using your original payment method, or, where appropriate and at City Chic Collectives’ sole discretion, on a City Chic Collective credit note. e.g. if you paid for your online order via credit card or through PayPal, you are required to present the same credit card or the card associated with your PayPal account in-store.
Note: To protect your health and the health of others, we do not refund or exchange for change of mind purchases on swimwear and lingerie (excluding bras). Where items are faulty, have been wrongly described or do not do what they are supposed to, you are welcome to choose between a refund (with proof of purchase), exchange or credit note.
To find your closest City Chic store click here.
❤ CC xx