As soon as you receive your shipping confirmation and tracking number please reach out to our Glam Team for assistance.
Glam Tip: The easiest way to update your address is via Live Chat, our team is available 24/7. Please be sure to have your order number handy!
Please note: It is your obligation to enter the correct delivery address details at the time of ordering. If the wrong address has been entered, City Chic is not obligated to re-send the order to the correct address at our expense. Should a parcel be returned to us undelivered, City Chic will inform you of this and process a refund, deducting the shipping costs. You will then be notified to advise when the refund has been processed. For more information please check out our shipping policy.
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