If you are not entirely happy with your online purchase, you are welcome to return your items in-store or by posting it back to our returns address.
To be eligible for a refund, your order will need to meet the below:
- Be within 60 days of the date shown on the tax invoice.
- Items must be in new and original condition as purchased, with all labels/tags attached.
- Tax Invoice must be provided as proof of purchase.
If one item is returned that was part of a '2 for' or 'Spend & Save' deal, the garment will be refunded at the discounted price or as the percentage price as calculated by City Chic which was paid and not the original full price.
Customers are responsible for the cost of postage for all returns, with the exception of faulty items. If your item is faulty, please contact our Glam Team for further assistance.
Please note all in-store purchases must be returned to a store.