If you are not entirely happy with your online purchase, you are welcome to return any items in-store or by posting them back to our Online Returns Address.
To be eligible for a refund, your order will need to meet the below:
- Be within 30 days of the date of purchase
- Items must be in new and original condition as purchased, with all labels/tags attached
- Tax Invoice must be provided as proof of purchase
If one item is returned that was part of a '2 for' or 'Spend & Save' deal, the garment will be refunded at the discounted price or as the percentage price as calculated by City Chic which was paid and not the original full price.
Final Sale Returns: Refunds & Exchanges are not available on items $14.95 & under and are labelled Final Sale.
Customers are responsible for the cost of postage for all returns, with the exception of faulty items. Where items are faulty or have been wrongly described, please contact our Glam Team for assistance.
Please note all in-store purchases must be returned back to a physical store.