If you are not entirely happy with your online purchase, you're welcome to return unsuitable items to a City Chic store or posting it back to our online returns address. We will gladly accept your return within 30 days from the date of purchase for a full refund, so long as your return meets our requirements. To view our full returns policy please click here.
Returns for Australian and New Zealand Customers
- Package your item(s) into the original parcel packaging or suitable new packaging. Please include your returns slip received in your parcel when returning your items so we can correctly identify your order.
- Post your package to:
City Chic Returns
C/O Toll Global Logistics
Warehouse 5, 35 Yarrunga St
Please note: Customers are responsible for the cost of postage for all returns. Costs will vary depending on your location and the weight of your parcel. Refunds & Exchanges are not available on items $14.95 & under and are labelled Final Sale. We encourage you to keep a copy of your return tracking information.
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