We now offer domestic returns for New Zealand online orders!
If you are not entirely happy with your online purchase, you're welcome to return unsuitable items to your closest CC store, or post it back to our New Zealand returns address. We will gladly accept your return within 30 days from the date of purchase for a full refund, as long as your return meets our requirements. To view our full returns policy please click here.
- Package your item(s) into the original parcel packaging or suitable new packaging. Please include your returns slip received in your parcel when returning your items so we can correctly identify your order.
- Post your items back to us at the following address:
City Chic Returns
Private Bag 211060
Returns Centre
Auckland, 2154
New Zealand
Please note: Customers are responsible for the cost of postage for all returns. Costs will vary depending on your location and the weight of your parcel. Refunds & Exchanges are not available on items $20.00 & under and are labelled Final Sale. We encourage you to keep a copy of your return tracking information.